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Return policy
Hot-handbags.com only supplies brand new items. No inferior or used items are available. Usually, return is not accepted, as it is so trouble to do this thing with international return. If you really are not satisfy with the item, maybe you can request us to refund part of money for you, or maybe you can pay us some money for the shipping fee and insurance premium, and then we will send you the item again, we guarantee you will absolutely satisfy the item this time.
If the items you received are defective or we sent you the wrong ones or you are not satisfied with the items you ordered. Part of money back is guaranteed, or maybe you can choose to pay us some money for shipping fee and insurance premium by western union, then we will send you the item again, we guarantee you will absolutely satisfy the item this time. If the clients send items back without any notification, or if we fail to receive the returned items because the buyers put the wrong return address, Hot-handbags.com will be not in title to refund or exchange the items returned.
Hot-handbags.com reserves the right to refuse to refund or exchange with any indication that the returned itmes has been used, damaged, changed or uncompleted due to buyers' carelessness or improper use. Please insure your return. The items are subject to the final inspection before your return is processed. You may exchange your item for any other available one of equal or lesser value item. If you exchange for a lesser value item, the remaining balance is non-refundable. If you exchange for higher value one, extra payment should be made.
A: if customer find the item is not the same as actual picture or description. or there is some defect or broken on item, we provide replacement. Return request must be no later than 7 business days from the day you received it. If you find you have not been interested in certain items, we don't provide replacement.
B. When you received goods, and find defective items, you should tell us in next 3 days. With a long time, we can not verify defective item is we provide, or broken by customer. So it is difficult to judge who charge liability.
C. When we received your items sent back, we will verify if back item is in good condition. We will ship new replacement to you by EMS and we charge shipment fee. Generally the shipment takes 6-10 days.
D. If you place a new order, and shipped by express, we will put replacement together in one package.
If there is anything you are not clear about our return and refund policy, please send email to our customer service for quiry: service@hot-handbags.com.
